Frequently Asked Questions
Why are you cheaper than other companies?
We are a small family run company, Its just the two of us, we work the events ourselves, we don’t have offices and therefore don’t have any overheads! For this reason we hire our equipment and offer our services at rates we feel are a fair price. We are more affordable than other companies but we are still fully insured and our equipment is fully tested or new in most cases. We understand children and weddings are expensive and want to ensure everyone has the opportunity to enjoy their celebration even on a budget.
Can you build me a bespoke package?
Yes! definitely! let us know what you would like and we will build a package for you!
Do you offer free delivery?
Yes! We offer free delivery within 20 miles of Redruth. Delivery outside of this area would incur a small delivery fee.
Are you fully insured?
Yes!, we hold full public liability insurance with Leisuresure. Access to our insurance documents can be seen upon request.
Are your bouncy castles PIPA tested?
Yes! All of our equipment is fully tested and hold the relevant certificates to ensure safe usage.
Do you clean your equipment?
Yes definitely! We clean all equipment upon arrival with child safe sanitiser.
Do I need to pay a deposit?
Yes! To secure your date we need a deposit to be paid, this is usually between £20-£100 depending on your chosen package/service.
What happens if it rains and I have hired outside equipment?
We will do our best to work with you to ensure your event is a success, however if the wonderful Cornish weather isn’t on our-side we always recommend having a wet weather plan. Our lawn games & bouncy castles can also go inside so this would be your first option, alternatively we would be happy to change your booking date where possible.
What happens if I need to cancel my booking?
All deposits are non refundable but if you do need to postpone your booking we would always try and find an alternative date for you.
Do you stay with the equipment?
Our photo booth and chocolate fountains are manned services. All other equipment is set up, left at your responsibility and then collected by us. If you require your service to be manned let us know and we can discuss a small fee.
What ages are your soft play packages suitable for?
We suggest that our bronze, silver and gold packages are suitable for up to age 5 and our platinum package and slide bouncy castle is suitable for ages up to 7 or 1.5m in height